Susan Downing

AVP, Loan Officer

Susan Downing portrait
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I’m Susan Downing (hello!) and I help my clients purchase, refinance or build their home so they can fulfill their goal of homeownership. I remember purchasing my first home like it was yesterday. I called every bank and mortgage company looking for the best mortgage program for my husband and me. It was frustrating to decipher all this mortgage information. I had no idea what we needed for down payment or funds for closing costs. I always thought there should be an easier way. I made it my mission to obtain a job as a mortgage originator and have helped thousands of clients over the past twenty-five years realize their dream of homeownership. Here’s what some of my clients have said about their experience.

Fast forward to the present day, and here I am having more fun than ever, helping my clients purchase and refinance their homes. Because, at the end of the day, owning a home is truly the heart of everything. I’ve had the pleasure of working with many clients who simply weren’t doing as well as they could have been because they were overwhelmed with the process. And to me, that’s a tragedy because purchasing or refinancing a home doesn’t have to be this big, scary, looming concept.

It can be fun.

It can be easy.

It can be enjoyable.

It can certainly be a great investment.

And it can change everything.


"Yesterday went off well as expected. This was our 5th closing and my only one done with you and without drama. Thanks for your help in all facets of obtaining our mortgage and smooth closing. You rock."

- Jim H., Hingham

"Yeahhhhhh! Susan – I can’t begin to tell you how much we appreciate everything you have done to make this happen! I feel like Dorothy, swirling around in the middle of a tornado, but you have really pressed on and made this happen. Thank you so very much!!!"

- Denise C., Marshfield

"I was very happy with the whole process. You answered all my questions quickly (and sometimes repeatedly), you were always available, and everything was done on time as promised. I would certainly recommend you without hesitation."

- Christian H., Weymouth

"Thanks Susan! Everything went through as planned for the closing. Thank you for all the time and effort you put in for our loan & closing. We definitely will refer you if we know anybody that is buying, selling or refinancing. We’ll contact you if we have any additional questions about our loan/203k process. "

- Steve S.,Braintree

"Thanks so much. I have tried for the past year to refinance and take advantage of these low rates. There were two agents from different lenders that I spent a good deal of time communicating with and it always came back to focus on my monthly savings and pushing a higher rate than originally quoted. You listened to me when I explained what I wanted and worked to make it happen. I very much appreciate it. All the papers were signed, the closing went well. The attorney was professional and courteous. The convenience of her coming to our home is great. "

- Evelyn H., New Hampshire

"Susan Downing has helped us for a second time to save and grow. She is personable, reliable, and always reachable. It's been a pleasure to do business with Envision bank because Susan has made everything so simple and straightforward. We are grateful for the relationship we've built with Envision and appreciate the exceptional customer service."

- Sarah M.

"Susan Downing went above and beyond to make this process move quickly and smoothly. I truly appreciate all that she did. She is an amazing asset to Envision Bank!"